Shipping policy

At Estinger, many of our products are prepared on demand after an order is placed. This allows us to handle each order carefully while maintaining consistent production and fulfillment standards.

Please keep in mind that during major holidays, promotional events, and peak shopping seasons, higher order volumes may extend production and delivery times by up to 10 additional business days beyond the estimates listed below.

We appreciate your patience and understanding during these periods.

Shipping Rates

Shipping charges may vary depending on:

Delivery destination.
Product type.
Selected shipping method.
Package size or weight.
Current carrier and logistics conditions.

During holidays, major sales events, and periods of high shipping demand, rates may temporarily increase because of carrier capacity and transportation costs.

Any applicable shipping charge will be shown at checkout before you complete your purchase.

Estimated Delivery Time

Orders are processed on business days, Monday through Friday, excluding major public and postal holidays.

Estimated delivery time consists of two stages:

Production and processing.
Shipping and transit.

Please review both timeframes below when estimating when your order may arrive.

Production & Processing Time

Estimated production and processing time:

5–10 business days

Because many Estinger products are made or prepared after an order is placed, production must be completed before the package can be handed over to the shipping carrier.

Orders involving customization, complex production requirements, or high seasonal demand may require additional processing time.

Standard Shipping

Estimated Standard Shipping time:

7–20 business days

This timeframe begins once your package has been dispatched.

Please note that the 5–10 business day production and processing period is separate from the shipping timeframe and should be added when estimating total delivery time.

Express Shipping

Estimated Express Shipping time:

3–6 business days

Express delivery time begins after your order has completed production and has been shipped.

Express shipping may not be available for every product or destination and can vary depending on current logistics conditions.

Once your package is ready for shipment, available tracking information will be sent to the email address provided during checkout.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing the available tracking details.

Please allow approximately 5–7 days for the carrier to scan your package and begin displaying tracking activity.

If no tracking information is immediately visible, this generally means the parcel has not yet been scanned into the carrier's tracking network.

Once the package is processed, tracking updates should begin appearing and may include:

Carrier acceptance.
Transit updates.
Customs processing.
Local delivery activity.
Final delivery confirmation.

If your package has passed the estimated delivery timeframe and has not arrived, please contact us at:

support@estinger.com

Our customer support team will review the available shipment information and assist you with the next appropriate steps.

Incorrect or Incomplete Shipping Address

Customers are responsible for carefully reviewing their delivery information before completing an order.

Please make sure your shipping address includes accurate:

Recipient name.
Street address.
Apartment or unit number where applicable.
City.
State or province.
Postal or ZIP code.
Country.
Contact information.

If we identify missing or potentially incorrect information before shipment, we may contact you for clarification. This can result in additional processing time.

Estinger is not responsible for packages delivered incorrectly or returned because the shipping information provided by the customer was inaccurate, incomplete, or outdated.

Packages returned because of customer-provided address errors may not always be returned to our fulfillment facility. Depending on the carrier or fulfillment provider, such packages may be disposed of, donated, or otherwise handled according to their procedures.

Before contacting customer support about a delivery issue, please verify the shipping address submitted with your order.

If you contact a carrier after shipment and request that a parcel be rerouted, forwarded, redirected, or delivered to another location, Estinger cannot be held responsible for any resulting:

Loss.
Theft.
Damage.
Delivery errors.
Additional delays.

Will All Items Arrive Together?

Not necessarily.

Products within the same order may occasionally be shipped separately for operational or fulfillment reasons.

This may happen when:

Products are fulfilled from different warehouse locations.
Items have different production schedules.
Separate packaging is required.
Product availability varies.
Different carriers are used.

If your order is divided into multiple packages, separate tracking numbers may be provided.

Receiving one package before another does not necessarily mean that part of your order is missing.

Our Fulfillment Network

We operate fulfillment warehouses in multiple countries worldwide. Orders may be shipped from a U.S. warehouse or another warehouse location, depending on product availability and the delivery destination.

The warehouse used to fulfill your order may vary based on:

Product inventory.
Production requirements.
Shipping destination.
Carrier availability.
Current logistics conditions.

Because orders may be shipped from different fulfillment locations, transit times can vary from one order to another.

Some orders may be fulfilled domestically or regionally, while others may travel internationally before reaching the final delivery address.

Once your package has been dispatched, available tracking information will be sent to the email address provided during checkout.

Please note that customs procedures, carrier operations, and local postal delays may affect the final delivery date and are outside our direct control.

Customs, Duties, and Import Taxes

Depending on the warehouse location and your delivery country, an order may be considered an international shipment and may be subject to:

Customs inspection.
Import duties.
VAT.
Local taxes.
Brokerage fees.
Other government-imposed charges.

Any applicable customs duties or import-related charges are determined by local authorities.

Unless otherwise stated during checkout, such charges are the responsibility of the customer.

Estinger does not control these fees and cannot guarantee whether they will apply or how much they may be.

Customers may wish to check local customs requirements before placing an order.

Delivery Delays

We make reasonable efforts to have orders produced and shipped within the estimated timeframes provided in this policy.

However, delays may occur because of circumstances outside our direct control, including:

Carrier disruptions.
Customs inspections.
Severe weather.
Public holidays.
Peak seasonal demand.
Transportation interruptions.
Local postal delays.
Incorrect shipping information.
Unexpected fulfillment or logistics issues.

During major holiday or peak shopping periods, production and delivery may take up to 10 additional business days.

If your shipment experiences an unusual delay, please contact us and our support team will review the available tracking information and assist where reasonably possible.

Customer Support

If you have questions regarding shipping, fulfillment, delivery, tracking, or an existing order, please contact us using the information below:

Brand: Estinger
Business Name: PURRSITIVE LIMITED
Business Registration No.: 74422909-000-09-25-4
Registered Office: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
Phone: +85292907533
Email: support@estinger.com

Our customer support team will make every reasonable effort to assist you with shipping, tracking, fulfillment, and delivery-related questions or concerns.