Privacy policy

At Estinger, protecting your privacy and handling your personal information responsibly are important to us.

This Privacy Policy describes the types of information we may collect when you browse our website, place an order, contact our customer service team, subscribe to communications, or otherwise interact with our services. It also explains how that information may be used, shared, stored, and protected.

By accessing or using our website, you acknowledge the privacy practices described below.

SECTION 1 – INFORMATION WE COLLECT AND WHY WE USE IT

When you place an order with Estinger, we collect information necessary to process your purchase, arrange fulfillment, provide customer support, and complete delivery.

The personal information you provide may include:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number.
  • Order and transaction details.
  • Other information necessary to complete or support your purchase.

When you browse our website, certain technical information may also be collected automatically.

This may include:

  • Internet Protocol (IP) address.
  • Browser type.
  • Device information.
  • Operating system.
  • Website activity and interaction information.

We may use this information to operate our website, understand how customers interact with our store, maintain security, and improve the overall shopping experience.

Email Communications

If you choose to receive marketing communications from Estinger, we may use your email address to send information regarding:

  • New products.
  • Special offers.
  • Promotions.
  • Store announcements.
  • Other relevant marketing updates.

You may stop receiving promotional emails at any time by using the unsubscribe option included in our messages or by contacting us directly.

SMS Communications

If you voluntarily subscribe to SMS communications, we may use the information you provide to send messages such as:

  • Order notifications.
  • Transactional updates.
  • Abandoned checkout reminders.
  • Promotional messages.
  • Product review requests.
  • Customer experience surveys.

Our website may use cookies or similar technologies to identify products added to a shopping cart or to recognize an abandoned checkout.

Where permitted by applicable law and subject to any required consent, this information may be used to determine when an SMS or other reminder communication should be sent.

SECTION 2 – CONSENT AND YOUR CHOICES

When Is Consent Provided?

When you provide personal information for activities such as:

  • Completing a purchase.
  • Processing or verifying payment.
  • Arranging delivery.
  • Managing an order.
  • Contacting customer service.
  • Requesting an eligible refund or replacement.

we may use that information as reasonably necessary to complete the requested transaction or service.

Where personal information is requested for another purpose, such as promotional marketing, we will request consent or provide an appropriate choice where required by applicable law.

Withdrawing Consent

If you previously agreed to receive certain communications or allowed a particular use of your personal information, you may be able to withdraw that consent.

To make such a request, please contact:

support@estinger.com

Withdrawal of consent will not affect activities that were lawfully completed before your request.

In some circumstances, we may continue to retain or process certain information where permitted or required by applicable law.

SECTION 3 – WHEN INFORMATION MAY BE DISCLOSED

We may disclose personal information if required by:

  • Applicable law.
  • Government regulation.
  • Court order.
  • Legal proceedings.
  • Lawful requests from public authorities.

Information may also be disclosed where reasonably necessary to:

  • Protect our rights or property.
  • Investigate suspected fraud.
  • Prevent misuse of our Services.
  • Enforce our Terms of Service.
  • Protect customers or third parties.
  • Maintain the security of our website.

We may also provide information to third-party service providers that assist us with operating our business.

SECTION 4 – PAYMENT PROCESSING

Payments made through our website may be handled by secure third-party payment gateways or payment processors.

Where payment card information is transmitted through applicable payment systems, it may be protected using measures designed to comply with the Payment Card Industry Data Security Standard (PCI-DSS).

Transaction information may be retained for the period necessary to complete the purchase, manage disputes or refunds, satisfy financial or legal requirements, or meet the policies of the relevant payment provider.

Payment gateways and financial service providers may maintain their own security and PCI-DSS compliance requirements.

PCI-DSS standards are maintained by the PCI Security Standards Council and are intended to promote the secure processing and handling of payment card information.

Where your payment information is collected or processed directly by an independent payment provider, that provider's own privacy policy and security practices may apply.

SECTION 5 – THIRD-PARTY SERVICE PROVIDERS

Estinger may rely on independent third parties to provide services necessary for operating our online business.

These may include:

  • Payment processors.
  • Production and fulfillment providers.
  • Shipping and logistics companies.
  • Website and technology providers.
  • Marketing platforms.
  • Analytics providers.
  • Customer support services.
  • Other operational partners.

Generally, these providers may access personal information only to the extent reasonably necessary to perform the services they provide.

Some providers, particularly payment gateways and financial institutions, maintain their own privacy policies concerning the personal information needed to process transactions.

We encourage customers to review the policies of relevant third-party providers where appropriate.

Third-party providers may operate or maintain facilities in countries or jurisdictions different from your own.

As a result, personal information processed by those providers may be subject to the laws of the jurisdictions in which they operate.

If you leave our website or are redirected to an independent third-party website, payment gateway, application, or service, your interaction with that service may no longer be governed by this Privacy Policy.

Instead, the applicable third party's own privacy policy and terms may apply.

SECTION 6 – HOW WE PROTECT INFORMATION

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

  • Unauthorized access.
  • Improper use.
  • Loss.
  • Disclosure.
  • Alteration.
  • Destruction.

Where applicable, sensitive information transmitted through our website may be protected using technologies such as Secure Socket Layer (SSL) encryption and security measures provided by our technology and payment partners.

Payment providers may use encryption standards such as AES-256 or other security measures appropriate to their systems.

However, no Internet transmission, electronic storage system, or security technology can guarantee complete protection.

Where applicable, our payment providers and related service providers may follow PCI-DSS requirements and other generally accepted security practices.

SECTION 7 – COOKIES AND RELATED TECHNOLOGIES

Estinger and our service providers may use cookies, pixels, identifiers, and similar technologies to support website operation and improve the customer experience.

These technologies may be used to:

  • Maintain shopping cart functionality.
  • Remember customer preferences.
  • Support secure website sessions.
  • Analyze website traffic.
  • Measure website performance.
  • Support marketing activities.
  • Assist with fraud prevention.
  • Recognize abandoned checkout activity.

Examples of cookies that may be used by our e-commerce platform include:

_session_id – May be used to identify and maintain information relating to a visitor's browsing session.

_visit – May assist internal analytics systems in recognizing website visits for a limited period.

_uniq – May be used to help determine repeat visits made by the same visitor.

cart – May store a unique identifier associated with products placed in a customer's shopping cart.

_secure_session_id – May support secure browsing and website session functionality.

storefront_digest – May be used where storefront password protection or access controls are enabled.

Cookie names, purposes, and retention periods may change as our e-commerce platform and other technologies are updated.

You may manage or disable cookies through your browser settings or through any cookie preference controls made available on our website.

Disabling certain cookies may affect website features, checkout functionality, saved carts, or the overall browsing experience.

SECTION 8 – AGE REQUIREMENTS

By using this website, you represent that you are at least the age of majority in your state, province, country, or other jurisdiction of residence.

If you are legally permitted to provide consent for a minor dependent to use this website, you represent that you have provided the necessary authorization.

Our Services are not intended to knowingly collect personal information from children in violation of applicable law.

SECTION 9 – UPDATES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time to reflect changes in:

  • Our business practices.
  • Website functionality.
  • Service providers.
  • Technology.
  • Legal requirements.
  • Privacy practices.

Any revised Privacy Policy will generally take effect when it is published on our website unless applicable law requires otherwise.

Where changes are material, we may provide additional notice when appropriate.

We encourage you to review this page periodically to remain informed about how your personal information is handled.

If Estinger is involved in a merger, acquisition, restructuring, sale, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

The successor organization may continue to use the information to provide products and services to customers, subject to applicable privacy requirements.

QUESTIONS AND CONTACT INFORMATION

Depending on applicable law, you may have rights relating to your personal information, including the ability to request:

  • Access to information we maintain about you.
  • Correction or amendment of inaccurate information.
  • Deletion of eligible personal information.
  • Withdrawal of applicable consent.

You may also contact us to submit a privacy-related concern, ask questions about our practices, or request further information about how your personal information is handled.

Please contact us using the information below:

Brand: Estinger
Business Name: PURRSITIVE LIMITED
Business Registration No.: 74422909-000-09-25-4
Registered Office: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
Phone: +85292907533
Email: support@estinger.com